This policy explains when eMitra One (Shree Adarsh Infotech) refunds money. All our services are digital. Refunds are always made to the same UPI account or bank account the payment came from.
1. Wallet top-ups
- We verify each UPI top-up and credit your wallet, usually within 24 working hours.
- If we cannot verify a payment we have actually received (for example, the screenshot does not match), we refund it within 7 working days.
- Duplicate or extra payments made by mistake are refunded within 7 working days after we confirm them.
2. Failed UPI payments
If money left your account but the payment failed, your bank or UPI app normally returns it automatically within 5 working days, as required by RBI. If it does not, contact your bank with the UTR number, and tell us so we can help.
3. Unused wallet balance
Wallet balance can be used only for eMitra One services and cannot be withdrawn as cash. We refund the remaining balance if we close your account without fault on your part, or if we stop the service.
4. Premium plans
- Plans start as soon as they are activated and run until the end date. There is no automatic renewal, so there is nothing to cancel for future months.
- Once a plan is active, we do not refund the unused days, because the premium features are available to you at once.
- If you were charged the wrong amount, or a paid feature did not work for a long period because of a fault on our side, we will refund the extra amount or the unused part of the plan.
5. How to ask for a refund
Write to support@emitraone.com or WhatsApp +91 8507107185 with: your registered mobile number, the amount, the date and the UPI reference (UTR) number. We acknowledge within 48 hours and decide within 15 days. Approved refunds reach your account within 7 working days after that.
6. Invoices
When we refund a payment that already has a GST tax invoice, we issue a credit note for it.